Terms of Delivery
We strive to dispatch orders within 24 hours (Monday to Thursday) although this is not always possible. Orders may take up to 2 days to be dispatched, although this is not likely, but because delivery is handled by outside contractors we cannot guarantee delivery although we use our reasonable endeavours to ensure delivery on the date requested. Any orders received on Friday are generally not sent until Monday, this includes courier orders, which are not sent on Fridays for Saturday delivery. This is simply because we do not want your chocolate sitting in a remote warehouse over the weekend. In hot or extremely cold weather we reserve the right to delay your order until the weather has moderated. In extreme situations this can delay orders for several days. For urgent orders we will contact you for authority to send despite prevailing weather conditions. If you authorise such dispatch we cannot accept any liability for damage or loss. Otherwise we will update our website with any issues beyond our control affecting delivery times.
Damage & Tracing Parcels
In the event that your chocolate is damaged in transit please contact us within 24 hours of receipt. Products received by courier should be checked before being signed for. If the exterior packaging or the product are found to be damaged you must then sign “checked and found to be damaged”. If you fail to do this we may not be able to offer a refund. If products sent by Royal Mail are not delivered please contact us for details of the tracking and tracing procedure. If products sent by Courier and not delivered please contact us for details of the online and telephone tracking procedure. If orders are considered by us to be lost in transit after a reasonable period time has elapsed we shall at our discretion either refund or resend the order.
Broken items and Returns
All our chocolate gifts are dispatched in perfect condition, as we take the utmost care in wrapping them. But if any items are unfortunately broken in transit by circumstances beyond our control, you can return them to us at the address above and once we have received the item, we will refund the full purchase cost of that item or send out a replacement by return & refund reasonable postage costs incurred. If you have any concerns please contact us on 01904 541541
At the time of ordering please also provide us with a contact telephone number and delivery instructions that may help us with your delivery. This may include leaving your instructions for us to leave your order with a neighbour or perhaps in a specified place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes.
Sending to Her Majestys Forces
The British Forces Post Offices is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.
When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number and not to the country in which that person is based.